Prague Tour All Inclusive

Effective Date: 3/2/2025

1. Introduction
Welcome to Prague Tour All Inclusive ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

2. Information We Collect
When you use our services or visit our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other details you provide when booking a tour or contacting us.

• Payment Information: When making a booking, payment details are processed securely through third-party payment providers. We do not store your credit card details.

• Technical Data: IP address, browser type, and other technical information collected through cookies and tracking technologies to improve our website experience.

• Tour Preferences & Feedback: Information about your tour preferences, feedback, and other details you provide voluntarily.

3. Legal Basis for Processing Personal Data
We process personal data under the following legal bases:

• Contractual Necessity: To fulfill tour bookings and provide requested services.

• Consent: For sending marketing communications (which you can withdraw at any time).

• Legitimate Interests: For improving our services, fraud prevention, and security.

• Legal Obligation: To comply with tax, legal, and regulatory requirements.

4. How We Use Your Information
We use your information to:

• Process tour bookings and payments.

• Respond to inquiries and provide customer support.

• Send confirmation emails, updates, and promotional materials (if you opt in).

• Improve our website functionality and user experience.

• Comply with legal obligations and prevent fraudulent activities.

5. Sharing of Information
We do not sell or share your personal information with third parties except in the following cases:

• Service Providers: We may share necessary data with third-party vendors who help process bookings, payments, or improve our website.

• Legal Compliance: If required by law or to protect our legal rights.

• International Transfers: If we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

6. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze website traffic, and for marketing purposes. You can manage or disable cookies through your browser settings.

7. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

8. Your GDPR Rights
Under GDPR, you have the right to:

• Access your personal data and receive a copy.

• Rectify inaccurate or incomplete data.

• Erase your personal data ("right to be forgotten").

• Restrict processing under certain conditions.

• Object to data processing, including direct marketing.

• Data portability, allowing you to receive and transfer data to another provider.

• Withdraw consent at any time, where processing is based on consent.

• Lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů - ÚOOÚ) at www.uoou.cz.

To exercise your rights, please contact us at praguetravel@praguetravel.cz.

9. Retention of Data
We retain personal data only as long as necessary for the purposes stated in this policy or as required by law.

• Booking-related data: 5 years for accounting and legal compliance.

• Marketing data: Until you withdraw consent.

• Technical data (cookies): Retained as per cookie settings and browser preferences.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

11. Data Protection Officer (DPO) & Contact Information
If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer (DPO):

Prague Tour All Inclusive
Email: praguetravel@praguetravel.cz
Phone: +420 777 070 783
Address: Rytířská 411, 110 00 Staré Město

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Thank you for choosing Prague Tour All Inclusive!