Privacy Policy

1. Introduction

Welcome to Prague Tour All Inclusive. We respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

2. Information We Collect

When you use our services or visit our website, we may collect the following:

• Personal Information: Name, email address, phone number, and details you provide when booking or contacting us.
• Payment Information: Payment details are processed securely through third-party providers. We do not store your credit card details.
• Technical Data: IP address, browser type, and other technical information collected through cookies to improve website experience.
• Tour Preferences & Feedback: Information about your preferences and feedback provided voluntarily.

3. Legal Basis for Processing

• Contractual Necessity: To fulfil tour bookings and provide requested services.
• Consent: For sending marketing communications (which you can withdraw at any time).
• Legitimate Interests: For improving our services, fraud prevention, and security.
• Legal Obligation: To comply with tax, legal, and regulatory requirements.

4. How We Use Your Information

• Process tour bookings and payments.
• Respond to inquiries and provide customer support.
• Send confirmation emails, updates, and promotional materials (if you opt in).
• Improve our website functionality and user experience.
• Comply with legal obligations and prevent fraudulent activities.

5. Sharing of Information

We do not sell or share your personal information with third parties except in the following cases:

• Service Providers: Third-party vendors who help process bookings, payments, or improve our website.
• Legal Compliance: If required by law or to protect our legal rights.
• International Transfers: If we transfer personal data outside the EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

6. Cookies

We use cookies to enhance user experience, analyse website traffic, and for marketing purposes. You can manage or disable cookies through your browser settings.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, or disclosure.

8. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase your personal data ("right to be forgotten").
• Restrict processing under certain conditions.
• Object to data processing, including direct marketing.
• Data portability — receive and transfer your data to another provider.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Czech Data Protection Authority (www.uoou.cz).

9. Data Retention

• Booking-related data: 5 years for accounting and legal compliance.
• Marketing data: Until you withdraw consent.
• Technical data (cookies): As per cookie settings and browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

11. Contact & Data Protection Officer

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.